Privacy Policy

1. Who Is Responsible for Your Information

Statskan operates the services described on statskan.com. References to “Statskan,” “we,” “us,” or “our” refer to the service operating under the Statskan brand.

For a privacy question or request, use the Contact page or email info@statskan.com.

2. Information We Collect

The information collected depends on how you use the website and service.

Information you provide

• name, email address, phone number, WhatsApp details, and other contact information;
• the subject, question, prompt, rubric, deadline, time zone, and support type you request;
• datasets, spreadsheets, software output, screenshots, code, documents, and other files you choose to share;
• messages, feedback, correction requests, refund requests, and support history;
• transaction references and payment status supplied by a payment provider. Statskan does not need your full card number or online-banking password.

Information collected through the website

• IP address, approximate location, browser, device, operating system, language, and referring page;
• pages viewed, links clicked, session activity, form interactions, and error or security logs;
• cookie identifiers and consent choices;
• information supplied automatically by WordPress, hosting, analytics, security, and performance tools.

3. Where Information Comes From

Most information comes directly from you through website forms, email, WhatsApp, tutoring sessions, files, and payment communications. Technical information may come from your browser or device and from providers used for hosting, analytics, payments, messaging, spam prevention, and website operation.

4. Why We Use Information

Statskan may use personal information to:

• review an enquiry and decide whether the requested support is available;
• prepare a quote and confirm scope, timing, software, and service format;
• provide tutoring, guidance, file review, software support, and customer service;
• process and reconcile payments, refunds, and transaction disputes;
• communicate about sessions, files, corrections, deadlines, and policy questions;
• operate, secure, diagnose, measure, and improve the website and services;
• prevent fraud, abuse, spam, prohibited requests, and security incidents;
• keep accounting, contractual, complaint, and legal records;
• comply with legal obligations and respond to lawful requests.

5. Legal Grounds Where Privacy Law Requires Them

Depending on your location and the activity, Statskan may rely on:

• steps requested before a contract and performance of a contract, such as reviewing a request, providing a paid service, and handling payment;
• legitimate interests, such as securing the website, preventing abuse, responding to enquiries, maintaining records, and improving services, where those interests are not overridden by your rights;
• consent, where you choose optional cookies or another activity that requires consent. You can withdraw consent for future processing;
• legal obligations, such as tax, accounting, fraud-prevention, or lawful disclosure requirements.

6. Website Forms, Email, and WhatsApp

Website enquiries are processed through WordPress and WPForms and may be delivered or stored through the website host and email services. Do not include passwords, student-portal credentials, unnecessary identification documents, or sensitive personal information that is not needed to review your request.

If you contact Statskan through WhatsApp, Meta and WhatsApp process information under their own terms and privacy practices. Your phone number, profile information, messages, attachments, and usage information may be available to those services. Use email or the website form if you prefer not to use WhatsApp.

7. Analytics, Cookies, and Consent

Statskan uses cookies and similar technologies for website operation, preferences, security, and measurement. A cookie-consent tool is used to record and apply available choices.

Google tags and Google Analytics are present on the website. Depending on consent and configuration, these tools may collect a client identifier, session information, approximate location, browser and device information, page URLs, page titles, and interaction events. Statskan uses this information to understand traffic and improve the website.

You can use the cookie controls shown on the website and browser settings to manage or delete cookies. Blocking some necessary technologies may affect website functionality. Google also provides information and controls for its analytics services through its own privacy resources.

8. Who May Receive Information

Statskan does not sell personal information. Information may be disclosed when reasonably necessary to:

• hosting, website, form, email, storage, security, analytics, and performance providers;
• payment processors, banks, and transaction or fraud-prevention providers;
• tutors, analysts, or other service collaborators involved in the confirmed request;
• communication services you choose, including WhatsApp;
• professional advisers, insurers, or auditors where appropriate;
• regulators, courts, law enforcement, or other parties when disclosure is legally required or needed to protect rights, safety, and the service;
• a successor or buyer involved in a business reorganisation, subject to applicable safeguards.

Recipients should receive only information reasonably needed for their role. Avoid placing identifying information in assignment files when it is not necessary.

9. International Processing

Statskan serves users in multiple countries and uses service providers that may process information in countries other than your own. Privacy protections and government-access rules can differ between countries. Where required, Statskan and relevant providers rely on available contractual, legal, or organisational safeguards for international transfers.

10. Retention and Deletion

Statskan keeps information only for as long as reasonably needed for the purposes described in this policy. Retention depends on the type of record, whether a service is active, correction or dispute needs, accounting and tax requirements, security needs, legal claims, provider settings, and backup schedules.

Some information may be deleted sooner on request, while other records may need to be retained for legal, accounting, fraud-prevention, dispute, or security reasons. Information in backups may remain until the relevant backup is overwritten or securely retired.

11. Security

Statskan uses reasonable technical and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, or alteration. Measures may include HTTPS transmission, access controls, software updates, backups, and limiting access according to operational need.

No website, messaging service, file transfer, or storage system can be guaranteed completely secure. You should remove unnecessary personal information from files, use secure devices and accounts, and contact Statskan if you believe information has been exposed.

12. Your Privacy Choices and Rights

Depending on your location and the circumstances, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also have the right to complain to a privacy or data-protection authority.

To make a request, contact info@statskan.com and describe the information and right involved. Statskan may need to verify your identity and clarify the request. Some requests may be limited where information must be retained or processing is permitted by law. Applicable law may set a response period.

13. Children and Student Information

Paid services are intended for adults or users acting with the permission of a parent or legal guardian. Statskan does not knowingly seek personal information from children who cannot legally provide it. If you believe a child supplied personal information without appropriate permission, contact Statskan so the situation can be reviewed.

14. Automated Decisions

Statskan does not use the website information described in this policy to make decisions based solely on automated processing that produce legal or similarly significant effects. Automated tools may help with spam, security, analytics, and form processing.

15. External Sites and Services

The website may link to external calculators, software documentation, social platforms, payment services, or other websites. Their privacy practices are controlled by their operators. Review their policies before providing personal information.

16. Changes to This Policy

Statskan may update this policy when services, tools, or legal requirements change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the website or available contact details when appropriate.

17. Contact

Send privacy questions and requests through the Contact page or to info@statskan.com. Include enough information to identify the relevant interaction, but do not send passwords or unnecessary sensitive information.