Refund Policy
Last updated: September 26, 2026
This policy explains how Statskan reviews cancellations, duplicate payments, missed delivery, and concerns about a paid service. Eligibility depends on the confirmed scope, work completed, delivery status, available evidence, and rights that apply under law or through the payment provider.
Situations Reviewed for a Refund
Send the request promptly with the transaction and service details so the relevant messages, files, and delivery records can be reviewed.
Duplicate Payment
A confirmed duplicate charge for the same service is refunded for the duplicated amount.
Statskan Cancels Before Work
If Statskan cancels a confirmed request before work or a reserved session begins, the payment for that unprovided service is refunded.
Material Non-Delivery
If an agreed service is not provided and no acceptable alternative is agreed, the unprovided portion is reviewed for a full or partial refund.
Material Scope Failure
If supplied material substantially misses the confirmed scope and an appropriate correction does not resolve it, a full or partial refund may be considered.
How Different Requests Are Assessed
Cancellation Before Work Begins
If you cancel before Statskan confirms that work or a reserved tutoring session has begun, the payment is eligible for return, subject to any non-refundable charge clearly disclosed before payment and rights that apply by law.
Cancellation After Work Begins
Once work or a reserved session has begun, Statskan reviews the completed portion, time reserved, files delivered, and recoverable balance. Any approved refund may be reduced to reflect service already provided.
Missed Deadline
If Statskan materially misses a confirmed deadline, eligibility depends on what was delivered, whether it remains usable, any delay caused by missing information or changed requirements, and the resolution requested.
Error or Missed Requirement
A correction may be the appropriate first resolution when the issue can be fixed within the original scope. A correction is not required before review of a duplicate payment or completely unprovided service.
Situations That Do Not Automatically Qualify
The following situations do not by themselves establish refund eligibility:
- a grade, instructor decision, publication result, software result, or other outcome controlled by a third party;
- a changed prompt, new dataset, different method, additional question, or expanded deliverable after scope confirmation;
- a delay caused by missing instructions, inaccessible files, an incorrect time zone, late replies, or changed requirements;
- failure to attend or provide reasonable notice for a confirmed tutoring session;
- use of delivered material outside the Honor Code or supplied course rules;
- a preference change after the confirmed service has been provided as agreed.
An error, non-delivery, duplicate payment, or other separate issue can still be reviewed on its own evidence.
How to Request a Refund Review
Send the details
Provide your contact email, transaction details, confirmed scope, relevant messages or files, the issue, and your requested resolution.
Evidence review
Statskan reviews the payment, scope confirmation, work completed, delivery records, and information supplied by both sides.
Proposed resolution
The response may confirm a correction, replacement session, partial refund, full refund, or explain why the request is outside the policy.
Payment processing
An approved refund is normally returned to the original payment method when available. Provider and bank processing times vary.
Corrections, Disputes, and Consumer Rights
Corrections
The Revision Policy explains what normally falls within the original scope and what is treated as new work.
Payment disputes
Contacting Statskan first can help resolve an issue quickly, but this does not remove dispute rights available under law or through your payment provider.
Mandatory rights
Nothing in this policy excludes refund, cancellation, or consumer rights that cannot lawfully be excluded. The laws applying to a transaction may provide additional rights.
Questions About Refund Reviews
What should I include with a refund request?
Include your name, contact email, payment or transaction details, confirmed scope, relevant messages or files, the issue, and the resolution you are requesting.
What happens if I was charged twice?
A confirmed duplicate payment for the same service is refunded for the duplicated amount.
Can I receive a refund because of a grade or academic result?
A grade or third-party decision alone does not establish refund eligibility because Statskan does not control academic outcomes. Any separate error or scope issue can still be reviewed.
How is an approved refund returned?
An approved refund is normally returned to the original payment method when available. Processing time depends on the payment provider and financial institution.
Send the Transaction and Service Details
Explain what happened, include the confirmed scope and payment details, and state the resolution you are requesting.
Contact Statskan